Emel is dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data on our website [Emel.pk]. Please read this policy carefully to understand our practices regarding your personal information. We assure you that your information will not be sold or shared with third parties.

What personal information do we collect?

When you place an order or register on our site, you may be asked to provide your name, email address, contact number, mailing address, and credit card information to enhance your experience.

When do we collect information?

We gather information when you sign up, place an order, subscribe to our newsletter, contact Customer Service, or enter details on our site.

Use and storage of your personal information

We use the collected information in the following ways:

• To contact you in case of delivery issues
• To process and update you on orders
• To send delivery status notifications via text message
• To personalize your experience and suggest relevant content
• To respond effectively to your customer service requests
• To process transactions swiftly
• To request feedback on our products and services

We retain your information only as long as necessary to provide our services or as required by law, after which it will be deleted. Your personal information is secured with an additional layer of protection provided by Shopify.

Cookies

We use non-personal data such as third-party cookies to collect statistics and improve your website experience. Cookies store information on your device about your website usage, making future visits easier. Permanent cookies are stored for no longer than 24 months and can be deleted using your browser.

Your rights

You have the right to request information about the personal data we hold about you. If your data is incorrect, incomplete, or irrelevant, you can request it be corrected or removed.